Last updated:
Jmyvn handles wall-hook return requests through one written review so the ordered hook system, every mounting component, visible condition, and requested outcome can be matched to the order record. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.
Wall-hook returns are assessed as complete sets. Every listed hook body, folding arm, pivot, mounting plate, rail, sliding carriage, end cap, bracket, rotating hub, adhesive plate, film, screw, anchor, cover cap, preparation wipe, template, hardware piece, and installation card must remain together in the supplied quantity. For wall-hook orders, support review may refer to hook count, arm or rail geometry, material and finish, mounting plate, brackets, adhesive films, screws, anchors, supplied small parts, uninstalled condition, and delivered package completeness.
RETURN WINDOW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.
RETURN CONDITION & ELIGIBILITY
Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
An eligible non-defective wall-hook return must remain unused, clean, dry, uninstalled, and free from drilling dust, wall contact, hanging loads, scratches, dents, finish wear, bent arms, operated adhesive, residue, removed release liners, used preparation wipes, marked templates, tightened fasteners, enlarged holes, modified parts, or missing hardware. A customer may unpack, count, visually inspect, and move a folding, sliding, or rotating hook carefully by hand without mounting it, applying a load, or removing protective films.
Repack an approved unused wall-hook return according to its construction. Fold movable arms only into their designed storage position; protect pivots, stops, rail channels, sliding carriages, end caps, brackets, rotating hubs, finishes, and edges from impact; and keep unused screws, anchors, caps, templates, wipes, adhesive plates, films, and intact release liners in their original small-parts packaging. Place every component in one sturdy outer carton with clean cushioning so metal, wood, polymer, and adhesive surfaces cannot rub or shift in transit. After approval, we email the pre-paid label for download and printing together with assigned mailing instructions; these packing steps protect the returned mounting system and do not reduce mandatory consumer rights.
RETURN PROCESS & RETURN ADDRESS
To start a return, contact us at support@jmyvn.shop. If your request is accepted, we will email you a pre-paid return shipping label as a downloadable and printable file, together with instructions confirming how and where to mail your package. Items sent back to us without first requesting a return will not be accepted.
Return method: by mail. Approved returns should be mailed to this return address: Waterloo, NSW 2017, Australia.
In the first email, identify the SKU and hook system and state whether the request concerns delivery damage, hook count, dimensions, finish, folding arm, pivot, stop, rail channel, carriage, end cap, bracket, rotating hub, adhesive plate, film, screw, anchor, cap, template, preparation wipe, stated static load, or a missing component. Clear photographs of visible transit damage or an incorrect unused set can assist review, but photographs are not required for every return.
RETURN SHIPPING FEES
For all accepted returns, including defective, damaged, incorrect, and eligible non-defective products, the return shipping cost is covered by us. Return label method: Customer download/print. After approval, the pre-paid return shipping label is sent by email at no cost to the customer. No return label is included in the original delivery package.
RESTOCKING FEE
Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.
REFUND TIMEFRAME
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.
EXCHANGES AND CANCELLATIONS
An exchange may be requested for another available unused wall-hook system after the original complete set is approved for return. Mounting method, compatible substrate, hook count, projection, finish, supplied hardware, curing time, static load limit, price, and availability may differ and will be explained before the replacement is confirmed. Customers may request cancellation before the order has been processed or shipped.
CONTACT
For return and refund support, contact support@jmyvn.shop or +61 413 062 428. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles).